Analyze & Forecast
Gathering actionable insight from your customer feedback is critical to a successful customer experience campaign. This information provides your organization with the necessary information to make market correction which, in turn, drive profitability. With Amptiva’s CX Dashboard, survey feedback, along with other metrics, can be compiled and reported graphically so that your organization can easily determine trends and market perception. In addition, smart notifications can be created on any data element or trend so that issues can be addressed in real-time. This powerful, secure, web-based platform becomes the hub for your customer experience solution.
Features
Role based
Web based
Supports data element “drill-downs”
Smart notifications
Ability to design custom reports
Maintain historical data for trend analysis
Create data formulas for calculating Customer Experience KPIs
Custom home page
Graphical representation of data