When you listen to your customers, you’ll better understand how to improve services and build customer loyalty.
Chris, a director of client advocacy at a payment technology company, makes sure that she listens to her customers as they interact with her Customer Support Team and throughout their purchasing experience. Chris tells us “Most of the time, customer frustration is caused by a miscommunication that can be solved by a simple phone call”. Using a service that collects customer feedback and provides notifications gives Chris and her team the information they need to act on issues before they escalate into problems.
Improving the customer experience has been proven to increase customer retention, improve cross-selling and up-selling and improve overall customer satisfaction.
Amptiva provides a service for capturing customer feedback data. Our experienced staff works with you in designing feedback surveys, we setup the survey and we manage the survey invite process. All that you need to do is log into our online dashboard and analyze the results.