A Powerful Combination!
Utilize Customer Feedback data with Customer Relationship Management (CRM)
By using customer feedback data you can understand customer trends and pinpoint what drives customer satisfaction and loyalty. Making this data available to the entire enterprise increases your ability to make well-informed business decisions that improve the customer experience and increase sales.
Measure processes such as:
Claims resolved timely
settlement clearly explained
Likely to renew
Easy to reach someone
felt at ease
claims process understood
Additionally, your can correlate data to measure the adjuster’s performance, home and auto comparisons and demographical trends.